The main principles of our Quality Management System are costumer focus, leadership, participation of employees, process-based approach, continuous improvement and data-driven decision making.
To determine and analyse customer needs in a timely manner and provide reliable and continuous services,
To establish a quality management system aiming continuous improvement by keeping customer satisfaction at the highest level and ensure timely delivery through the efficient use of resources in all services and products offered by the company,
To ensure that a corporate-wide participative and pluralistic management approach is established and to encourage leadership and participation of employees in all company processes,
To increase the level of awareness and knowledge of our employees through efficient human resources management to create a continuously improving and learning organisation,
To make is a common responsibility of our employees to protect the company image in all stages contacting the customers,
To offer fast and effective solutions to our suppliers and customers by closely following up technological developments,
To fulfil all legal requirements and adopt innovations in our processes for continuing to operate as a leading company of the industry,
To implement the quality management system effectively in all operations by encouraging and sustaining the “Risk-Based Thought” and “Process-Based Approach” philosophy throughout the organisation.
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Horoz Lojistik A.Ş.
